Because your tech integration is as individual as you are
Getting initial training is a good start: but what happens when something doesn’t work as expected, or new features are available? Help screens for individual apps are all well and good, but if you have a fancy integration, you may just want to know how it works just for your system.
Get ad-hoc or ongoing support to ensure that you’re able to use your software all the time, not just when you set it up.
Get expert help and direction with issues such as:
Ad Hoc Support
So you just have a simple setup, or you may be an expert user with a more complex setup: either way, you just need the odd question answered, or help with just the odd task. Support is provided by the hour and or can be purchased in blocks of time to count down until the next block is purchased.
Ongoing Support
For more complex integrations, or users who require a higher level of support, an ongoing contract can be put in place. This is bespoke to your setup and circumstances, allowing you the peace of mind knowing that your system is covered whatever the problem.